WB Fragrance – Shipping Policy
At WB Fragrance, we take great care to ensure your perfumes are packed securely and delivered on time. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Order Processing
Standard orders are processed within 1–2 working days after confirmation.
Customized perfume orders (where customers provide brand names, impressions, or bottle images) require extra time for preparation and crafting.
Customized orders take 7–8 working days before dispatch.
2. Delivery Timeframes
Standard delivery within Pakistan: 2–5 working days after dispatch.
Customized perfumes: 7–8 working days for preparation + delivery time (may vary by location).
Delivery to remote or out-of-service areas may take longer due to courier schedules.
3. Shipping Charges
Shipping fees are calculated at checkout based on location and courier charges.
Free shipping may be offered during promotions or on orders above a certain amount (if applicable).
4. Tracking & Notifications
Once shipped, customers will receive a tracking number via email/SMS.
Customers can track their parcel directly through the courier service’s website.
5. Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours with photos.
WB Fragrance will coordinate with the courier to replace or refund eligible items.
WB Fragrance is not responsible for delays or losses caused by courier service disruptions.
6. International Shipping
Currently, WB Fragrance delivers only within Pakistan. (If you plan to expand internationally, this section can be updated later.)
7. Customized Perfume Orders
All customized perfume orders are final sale and cannot be canceled once processing has begun.
Since these are specially prepared, please allow 7–8 working days for production before shipping.
Customized perfumes are not eligible for refund or return, except in cases of damage or leakage.
8. Contact Us
For any shipping-related questions, please reach out to our support team:
📧 Email: info@wbfragrance.com
📞 Phone: +92 306 9337797