WB Fragrance – Replacement & Return Policy
At WB Fragrance, we guarantee that all our perfumes are 100% original. Since perfumes are delicate products, we do not offer refunds once an order has been dispatched.
However, your satisfaction matters to us. If your order arrives damaged, leaking, or faulty, we will arrange a replacement.
When Replacements Apply
Parcel delivered broken or visibly damaged.
Perfume bottle leaking or damaged during transit.
Wrong product received.
How to Request a Replacement
Contact our Customer Support within 48 hours of receiving your parcel.
Email us at info@wbfragrance.com or call +92 306 9337797.
Provide clear photos of the damaged packaging/product.
Return & Exchange Guidelines
Returns/exchanges are accepted within 14 days of receiving your order.
Customized perfumes are non-returnable and non-refundable (brand name, impression name, or bottle image).
Customized perfumes will only be replaced if they arrive broken, leaking, or faulty.